Subscribing to a plan with bank debit
You can subscribe to a Toolcie plan using a delayed payment method, such as bank debit.
⚠️ Your subscription is activated only once the payment has been received.
Processing times depending on the payment method:
- SEPA Direct Debit: between 3 and 6 business days
- ACH Direct Debit (USA): between 2 and 5 business days
What if my subscription expires before the payment is processed?
If you've renewed your subscription or subscribed to a new plan using a delayed payment method, your previous subscription may expire before the new payment is processed, resulting in a temporary service interruption.
Here’s what you can do:
- Temporarily switch to the free plan, if your account is eligible, while your payment is being processed.
- Wait until the payment has been successfully processed.
Once confirmed, Toolcie will automatically activate your subscription and notify you.
No action is required from you or your bank during this period.
How can I change my payment method?
You can change or add a payment method at any time from the main menu: "Settings > Subscription" and go to the "Settings" tab.
⚠️ Please note: Changes to your payment method will only apply to future payments. They will not affect any debit already in progress.
Can Toolcie cancel a debit that’s already in progress?
No. Once a debit is initiated, Toolcie cannot cancel it. The process is managed directly between our payment provider (Stripe) and your bank.
Does Toolcie inform clients about payment delays?
Yes. Before subscribing, Toolcie clearly informs customers about:
- The processing times for delayed payment methods
- The risk of service interruption if the payment hasn't cleared by the subscription renewal date